FAQs

Refunds or Returns

What’s your return policy?

All products purchased are marked as final and are NOT ELIGIBLE for returns and/or refunds. Please note that all our products’ conditions are shown on photos taken by our professional team. Once payment is done, meaning you accept the product condition even if any flaws may occur.  

 

Shipping 

When will my order be shipped?​​​

All orders should take 7-10 working days (excluding weekends and public holidays) to be fulfilled.

 

Do you ship internationally?

 Yes ♡ We deliver worldwide. Shipping options may vary from destinations. Please contact us at bjdtbtbros@gmail.com for more details.

 

Does the shipping cost for international orders include customs, duties and/or taxes? 

Customs, duties, and taxes are not included in the total price of the products upon checkout. We ship all international orders delivery duties unpaid (DDU), which means additional fees may or may not occur once the parcel reaches its destination and  must be paid by the recipient.

 

Need help?

Contact us at bjdtbtbros@gmail.com for any questions.